Effective Date: June 15, 2026
This Returns & Refunds Policy applies to all purchases made from IronRidge LLC ("IronRidge," "we," "our," or "us").
RETURN ELIGIBILITY
Most new, unused products may be returned within thirty (30) days of delivery.
Returned products must:
• Be in new, unused condition
• Be free from installation, modification, damage, or wear
• Include original packaging, manuals, and accessories when applicable
• Be suitable for resale as determined by IronRidge
Products returned outside the return period may be refused at IronRidge's discretion.
RETURN AUTHORIZATION
Customers should contact IronRidge prior to returning merchandise.
IronRidge reserves the right to require a Return Merchandise Authorization (RMA) before accepting returned products.
Unauthorized returns may be refused or returned to the customer at the customer's expense.
NON-RETURNABLE ITEMS
The following items are generally not eligible for return:
• Special-order products
• Custom-built or custom-configured products
• Electrical or electronic components
• Installed products
• Used products
• Products damaged after delivery
• Clearance, closeout, or liquidation items
• Products not in resalable condition
• Products sold as non-returnable
RESTOCKING FEES
Approved returns may be subject to a restocking fee of up to twenty percent (20%) of the product purchase price.
Restocking fees may vary depending on the product, manufacturer policies, condition of the returned merchandise, and costs incurred by IronRidge.
RETURN SHIPPING COSTS
Unless otherwise approved in writing by IronRidge, customers are responsible for all return shipping costs.
Original shipping charges are non-refundable.
If a return is the result of an IronRidge shipping error or an incorrectly supplied product, IronRidge may, at its sole discretion, provide a return shipping label or reimburse reasonable return shipping costs.
REFUNDS
Refunds are generally issued after returned merchandise has been received, inspected, and approved by IronRidge.
Refunds will be issued to the original payment method whenever possible.
Shipping charges, freight charges, handling charges, expedited shipping charges, and other service fees are generally non-refundable.
REFUSED SHIPMENTS
Orders refused by the customer after shipment may be subject to:
• Return freight charges
• Original outbound shipping charges
• Carrier fees
• Restocking fees
DAMAGED OR INCORRECT ITEMS
Customers should inspect all shipments immediately upon receipt.
Claims involving shipping damage should be handled in accordance with the IronRidge Freight Damage Policy.
If a customer receives an incorrect item, IronRidge should be notified promptly so that corrective action may be taken.
LIMITATION OF RETURNS
Acceptance of a return does not constitute acceptance of liability.
IronRidge reserves the right to inspect all returned products and determine eligibility for refund, replacement, repair, credit, or denial of the return request.
CHANGES TO THIS POLICY
IronRidge reserves the right to modify this Returns & Refunds Policy at any time without prior notice.
CONTACT INFORMATION
IronRidge LLC
Email: info@ironridgeproducts.com
Phone: [Insert Phone Number]