SHIPPING POLICY
Effective Date: June 15, 2026
This Shipping Policy applies to all purchases made from IronRidge LLC ("IronRidge," "we," "our," or "us").
SAME-DAY SHIPPING COMMITMENT
Orders placed before 3:00 PM Central Time are generally eligible for same-day shipment.
IronRidge works diligently to ship all orders as quickly as possible and will make every reasonable effort to ship orders received after 3:00 PM Central Time on the same business day when circumstances permit.
While many orders ship the same day they are placed, same-day shipment is not guaranteed and may be affected by product availability, order verification requirements, carrier schedules, weather conditions, holidays, or other circumstances beyond our control.
LIVE SHIPPING RATES
Our website provides live shipping rates from multiple carriers during checkout.
Customers may select their preferred shipping service level and carrier based on available options presented at checkout.
Shipping rates displayed at checkout are generated based on the information provided and are subject to carrier availability and service limitations.
CARRIER PICKUP SCHEDULES
IronRidge ships using multiple parcel and freight carriers.
If an order is received after a carrier's scheduled pickup time, or if the selected carrier has already completed its daily pickup, the shipment may not be tendered to the carrier until the next business day even if the order is processed and prepared for shipment on the same day.
Freight shipments, oversized products, special-order items, and certain hazardous or regulated products may require additional handling time.
ORDER PROCESSING
Most orders are processed within one business day.
Orders are subject to product availability, payment verification, inventory confirmation, and fraud-prevention review.
Receipt of an order confirmation email does not constitute acceptance of an order.
IronRidge reserves the right to cancel, modify, limit, or refuse any order due to pricing errors, inventory discrepancies, suspected fraud, payment issues, shipping restrictions, or other circumstances that prevent fulfillment.
If an order cannot be fulfilled as submitted, IronRidge will make reasonable efforts to notify the customer and provide available options.
SHIPPING CHARGES
Shipping charges are calculated separately from product pricing unless otherwise stated.
Additional carrier fees may apply for:
• Residential delivery
• Liftgate service
• Limited-access locations
• Appointment deliveries
• Expedited shipping services
• Remote delivery areas
• Other carrier-imposed charges
ADDRESS ACCURACY
Customers are responsible for providing complete and accurate shipping information.
If a shipment is returned, re-routed, requires address correction, incurs carrier address correction fees, or results in additional transportation charges due to incorrect, incomplete, or outdated shipping information provided by the customer, the customer shall be responsible for all resulting fees and charges.
DELIVERY TIMES
Estimated delivery dates are provided for convenience only.
Transit times are estimates and are not guaranteed.
IronRidge is not responsible for carrier delays, weather events, labor disruptions, natural disasters, supply chain interruptions, government actions, or other circumstances beyond our control.
FREIGHT SHIPMENTS
Customers are responsible for providing adequate equipment, personnel, and access for unloading freight shipments.
Additional charges resulting from failed delivery attempts, storage fees, re-consignment fees, missed appointments, or re-delivery requests shall be the responsibility of the customer.
INSPECTION UPON DELIVERY
Customers must inspect all shipments immediately upon delivery.
Any visible damage, shortages, or discrepancies must be noted on the carrier's delivery receipt before signing.
Failure to inspect shipments and document visible damage may limit the ability to recover damages from the carrier.
Customers should retain all packaging materials until shipment contents have been inspected and verified.
LOST OR DELAYED SHIPMENTS
If a shipment is lost or significantly delayed, customers should contact IronRidge promptly.
IronRidge will make reasonable efforts to assist customers with shipment tracking and carrier investigations but cannot guarantee carrier performance.
CHANGES TO THIS POLICY
IronRidge reserves the right to modify this Shipping Policy at any time without prior notice.
CONTACT INFORMATION
IronRidge LLC
Email: info@ironridgeproducts.com
Phone: [Insert Phone Number]