Effective Date: June 15, 2026
This Freight Damage Policy applies to all purchases made from IronRidge LLC ("IronRidge," "we," "our," or "us").
INSPECTION UPON DELIVERY
Customers are responsible for inspecting all shipments immediately upon delivery and before signing any delivery receipt.
Before accepting delivery, customers should verify:
• The shipment quantity matches the delivery paperwork
• No visible damage is present
• Packaging is intact
• No items are missing
VISIBLE DAMAGE
If visible damage is present at the time of delivery:
• Note the damage on the carrier's delivery receipt before signing
• Take photographs of the damaged product and packaging
• Retain all packaging materials
• Notify IronRidge as soon as possible
Failure to document visible damage on the carrier's delivery receipt may affect the ability to recover damages from the carrier.
CONCEALED DAMAGE
Concealed damage is damage discovered after the shipment has been accepted and unpacked.
Customers must report concealed damage to IronRidge as soon as it is discovered and no later than five (5) business days after delivery.
Customers should:
• Retain all original packaging materials
• Take photographs of the damaged product and packaging
• Provide a description of the damage
• Preserve the shipment for possible carrier inspection
Failure to timely report concealed damage may limit or eliminate carrier claim eligibility.
SHORTAGES
Any shortages or missing items should be reported to IronRidge promptly after delivery.
Customers should retain all packaging materials and provide photographs when requested.
CARRIER CLAIMS
Freight carriers are generally responsible for damage occurring during transportation.
IronRidge will make reasonable efforts to assist customers with carrier claims by providing documentation and supporting information when available.
Carrier claim approval is subject to the carrier's policies, procedures, inspections, and determinations.
IronRidge cannot guarantee approval of any freight damage claim.
CUSTOMER RESPONSIBILITIES
Customers agree to cooperate with reasonable requests related to freight damage investigations, including providing:
• Photographs
• Delivery receipts
• Tracking information
• Inspection reports
• Packaging materials
• Other supporting documentation
REPLACEMENT SHIPMENTS
Replacement products may be provided at IronRidge's discretion depending on product availability, claim status, carrier determinations, and other circumstances.
Nothing in this policy shall be interpreted as a guarantee of replacement, reimbursement, or claim approval.
LIMITATION OF LIABILITY
IronRidge is not responsible for damage caused by:
• Improper unloading
• Improper storage after delivery
• Customer handling
• Installation activities
• Modification of products
• Failure to inspect shipments upon delivery
CHANGES TO THIS POLICY
IronRidge reserves the right to modify this Freight Damage Policy at any time without prior notice.
CONTACT INFORMATION
IronRidge LLC
Email: [Insert Email Address]
Phone: [Insert Phone Number]